Shipping policy

This Shipping Policy is issued by Quintessence Ventures LLC, the operator of Vault & Vigil.

Effective Date: July 4, 2026

1. Introduction

At Vault & Vigil, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on vaultandvigil.com.

Standard Shipping

  • Price Free Shipping on Orders Within the Continental U.S. (Excludes AK/HI). Very rare exceptions apply.
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination United States

Coverage All products unless a product page says otherwise

Freight Delivery

  • Price Free Shipping on Orders Within the Continental U.S. (Excludes AK/HI). Very rare exceptions apply.
  • Coverage Any item, or any order, with a total shipping weight over 150lbs, or if a Hayman or AMSEC safe, it is for safes over 100lbs.
  • Service Curbside delivery by LTL freight carrier, with liftgate
  • Scheduling The carrier contacts you to arrange a delivery appointment
  • Timing Shown on the product page. Freight can take longer than Standard Shipping

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC).
  • For Alaska, Hawaii, or U.S. territories shipping cost and times are available upon request.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Orders Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Freight Delivery (Shipments Over 150 lbs or over 100lbs for Hayman and AMSEC safes)

Safes are heavy, and anything with a total shipping weight over 150 lbs is too heavy for parcel carriers. These orders go by freight truck, and freight delivery works differently from a parcel arriving at your door. Please read this section before you order.

What curbside delivery means

  • The carrier lowers your safe to the ground at the curb, the end of your driveway, or the nearest point the truck can safely reach, using a liftgate.
  • The driver doesn't bring the safe into your home or garage, carry it up steps, unpack it, or put it in place.
  • Moving the safe from the curb to where it will stay becomes your responsibility. For heavier safes, we strongly recommend booking a local safe mover or a crew with the right equipment. We can try and help you with this. Don't try to move a heavy safe without proper equipment and enough people.

Scheduling

  • The carrier will contact you by phone or email to set a delivery appointment. Please make sure the phone number and email you give at checkout are ones you check.
  • An adult (18 or over) must be there to receive the delivery and sign for it.

Access

  • Freight trucks are large. If your street, driveway, or building has limited access (narrow roads, low overhangs, gated communities, steep slopes), tell us before you order so we can check whether delivery is possible.

Inspect before you sign
This matters more than anything else in this section.

  • Before signing the delivery receipt (the bill of lading), inspect the packaging and, where you can, the safe itself, with the driver still there.
  • If you see any damage, write it on the delivery receipt in specific terms (for example, "crate broken on left side, dent on door") before you sign. Take photos.
  • If the damage is serious, you can refuse the delivery. Note the reason on the receipt and contact us straight away.
  • Signing a clean receipt, with no damage noted, can make a freight damage claim much harder to pursue.

Missed appointments, refused deliveries, and redelivery

  • If a delivery can't be completed because no one was there at the agreed time, the address was inaccessible, or the delivery was refused for reasons other than damage, the carrier may charge for redelivery or storage. We'll tell you the amount before anything is rebooked, and those charges are your responsibility.

Returns of freight items

  • A change-of-mind return on a freight item means return freight, which can cost a significant amount. See Section 10 and our full Return Policy.

7. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

8. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 11 business day window, email us at support@vaultandvigil.com or call 206 705 3120.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

9. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

10. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect
  • Refund timing Refunds are processed within 14 days after we receive and inspect the return, to the original payment method

11. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

12. Contact

  • Email support@vaultandvigil.com
  • Phone 206 705 3120
  • Address Vault & Vigil, 100 N HOWARD ST STE R, SPOKANE, WA 99201, United States
  • Service hours Monday to Friday, 9am to 5pm PT

13. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Vault & Vigil.