How Can We Assist You?
At Vault & Vigil, we are ready to help with any question about safes, watch winders, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your safe or watch winder ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your purchase, please review our Return Policy page for complete details on how to start the process.
Can I exchange a safe for a different model?
Yes, exchanges are handled through our returns process. Simply initiate a 30-Day Returns and place a new order for the model that better fits your needs. Our team can help you choose the right fit.
How do I know which safe size is right for my collection?
Consider the number of jewelry pieces, watches, or documents you plan to store, along with any room for future additions. Our team can walk you through interior configurations and dimensions to match your collection.
Do your biometric safes require professional installation?
Most of our biometric and fireproof safes are designed for straightforward setup at home. Each unit includes detailed instructions for mounting and fingerprint enrollment, and our support team is available if you need guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
We're always delighted to hear from you
Business Hours
Our Commitment To You
Prompt Responses
Our team replies within one business day so your questions never go unanswered.
Secure Transactions
Your personal information and payment details are protected with industry-standard encryption.
Expert Guidance
Our specialists understand jewelry safes, biometric locks, and watch winders inside and out.
30-Day Returns
If your purchase is not the perfect fit, our return process is simple and clearly outlined in our policy.
